Avenue 32 is pleased to offer international shipping on all purchases according to our shipping and delivery policy below. If you require any further assistance, please contact a member of the customer services team. All purchases will be delivered, elegantly wrapped in Avenue 32's signature packaging.

Destination	Service	Delivery Time	Price
London	Same day	Same day for orders placed before 11am	£14
UK*	UPS Express	Next day before 12pm for orders placed before 2pm	£9
UK*	UPS Standard	1 to 2 days	£6
UK*	UPS Weekend	Saturday only	£9
Europe Zone 2*	UPS Express	2 – 5 working days	£15
Europe Zone 3*	UPS Express	2 – 5 working days	£15
Europe Zone 4*	UPS Express	2 – 5 working days	£17
Europe Zone 5*	UPS Express	2 – 5 working days	£20
Europe Zone 51*	UPS Express	2 – 5 working days	£20
Europe Zone 6 ( NY/NJ)*	UPS Express	2 – 5 working days	£17
Rest of the World Zone 7*	UPS Express	2 – 5 working days	£18
Rest of the World Zone 8*	UPS Express	2 – 5 working days	£23
Rest of the World Zone 9*	UPS Express	2 – 5 working days	£27
Rest of the World Zone 10*	UPS Express	2 – 5 working days	£30

UPS ZONES GUIDE

Zone 2	Northern Ireland
Zone 3	Benelux
Zone 4	France, Germany and Monaco
Zone 5	Western Europe
Zone 51	Eastern Europe
Zone 6	Rest of Europe, New York, New Jersey
Zone 7	USA, Canada, Central Americas
Zone 8	Australia, Far East, South Africa
Zone 9	Rest of World I
Zone 10	Rest of World II

TRACKING MY ORDER

On placing your order, we will send you an email to confirm that we have received your order. Please note this is not acceptance of your order.

Once payment has been processed you will then receive another email informing you that your order has been shipped.

Each item will be assigned its own unique UPS tracking number as soon as it leaves the warehouse, enabling us to locate your package as efficiently as possible.

If at any time you have a question regarding the status of your order, contact the customer services team who will be happy to look into your request and assist you in any way we can.

DOMESTIC DELIVERY

Avenue 32 offers a range of domestic delivery options. When processing your payment you will receive the option to choose which delivery service best suits your needs. Please note that you will need to be present to sign for your item on delivery for insurance purposes.

You can see more about each option as follows:

SAME DAY DELIVERY

We offer a same day delivery service only to customers living in select postcodes in London and within the M25. To find out if you are eligible for same day deliveries please click here. This is ideal for buying that last minute gift or a new outfit for an evening event.

Please note that to ensure you can take advantage of this service, you will need to place your order BEFORE 11am and it will be hand delivered to you by 5.30pm. Orders placed after 11am will be counted as the next working day.

UPS EXPRESS DELIVERY*

If you choose the UPS Express Delivery option, we will be able to guarantee your items will arrive by 12pm the following day (Monday – Saturday). In order to be eligible for next day delivery service then you will need to place your order by 12pm the previous day. Orders placed after 12pm will be counted as the next working day.

UPS NEXT DAY* (UPS STANDARD)

UPS standard delivery means that your order will arrive before 5.30pm the next working day after the order is placed.  In order to take advantage of receiving your order the next day before 5.30pm, you will need to place your order before 2pm on the previous day. Order placed after 2pm will be counted as the next working day.

UPS SATURDAY DELIVERY*

We are pleased to offer a Saturday delivery option; this is available only on orders placed on Friday by 12 noon and your package will arrive on Saturday by 12 noon. Orders placed after 12pm on the Friday will be counted as having been ordered on the next working day and will not be delivered until the following Monday.

*PLEASE NOTE that these delivery schedules should be taken as a guide only and Avenue32 cannot be responsible for delays which are beyond our control, such as problems with authorising your payment. If you have any concerns regarding the status of your order, please customer services.

INTERNATIONAL DELIVERY

Avenue32 offers an express delivery service to all of our international customers.  Prices for international shipping will differ slightly according to which ‘UPS ZONE’ you are living in. Please refer to the above table to see which zone you fall into. If you have any further questions regarding international delivery, please contact customer services.

INSURANCE

All items are insured for loss or theft from point of shipment. However if you are returning an item and loss or theft occurs, Avenue32 cannot be held responsible. Please ensure that you obtain additional insurance or use a signed for service for additional protection as the parcel will remain the customers responsibility until it reaches us.

Please note that all delivery times are subject to product availability, the delivery option selected and credit card authorisation. However, during sale periods we are extremely busy and delays may occur. Please be assured that we will aim to dispatch your items as soon as possible.

Also note that in the event of a Royal Mail strike action we cannot be held responsible. In this instance we will do our best to ensure any goods have a limited delay and/or are sent via other means if possible.

RESTRICTIONS

Unfortunately, we currently do not offer shipping to PO Box addresses.

Once an order has been placed, it is not possible to have the shipment redirected to an alternative address.

For further information regarding our shipping and delivery policies, please contact a member of our customer services team.