Customer Services


Shopping with Avenue 32 is a seamless and personalised experience. Our client services advisors are on hand to answer any queries you may have, from size and fit information through to styling advice.

Our unrivalled customer service includes:

  • Choice of luxury gift wrapping or discreet, eco-friendly packaging for all orders.
  • Free domestic and international returns for all items, including Sale items.
  • Pricing is always the Recommended Retail Price (RRP).
  • Pay in your local currency with VAT automatically deducted.
  • Import duty and customs charges calculated at the checkout.
  • Secure Socket Layer (SSL) encryption for all credit and debit card transactions.

“Incredibly rapid service - my order arrived in the US from UK in two days!” 

Our client service advisors are available to answer your queries between 9:30am – 6pm (GMT), Monday to Friday.


Tel: +44 (0) 20 3181 0950

How to shop with us:
  • Browse and search by item, product type or designer boutique.
  • Place the items you want to buy in your shopping basket.
  • Proceed to the checkout to complete your order.
  • You will receive an email to confirm your order has been placed and a follow-up email to confirm shipment.
  • Your items will be delivered to you by courier, luxuriously wrapped in our distinctive packaging.
  • We offer free returns and exchanges on all items in accordance with our returns policy.