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1. TERMS OF WEBSITE USE
This website is owned and operated by Avenue 32 Limited (“Avenue32”, “we”, “us” or “our”, “the company”, “the website owners”). Avenue32 and Avenue32.com are trading names of Avenue 32 Limited. Avenue 32 Limited registered office: First Floor, 346 Kensington High Street, London, W14 8NS. Registered number 7441722, VAT No: .GB 112 568 627
1.1.1 These Terms of Website Use set out the basis on which you can visit and use our website www.avenue32.com (the "Website") whether as a guest or registered user. Please read them carefully as they contain important information.
1.1.4 Avenue32 reserves the right to change these Terms of Website Use from time to time. Any such changes will take effect when posted on the Website and it is your responsibility to read the terms and conditions on each occasion you use this Website and your continued use of the Website shall signify your acceptance to be bound by the latest Terms of Website Use.
1.2. ACCESSING OUR WEBSITE
1.2.1 Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Website without notice (see below). We will not be liable if, for any reason, our Website is unavailable at any time for any period.
1.2.2 Avenue32 may from time to time make available services on the Website, which require registration and are only available to users who have registered with us. Any personal information that you provide on this Website must be up to date, complete and accurate. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
1.2.3 Subsequent access to such services shall require input of appropriate account and password details ("Login Details"). You are responsible for maintaining the confidentiality of your Login Details and you must not disclose them to any third party. You are liable for any activities that occur under your account. Avenue32 shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your Login Details.
1.2.4 In the event that you have any concerns regarding your Login Details or become aware of any misuse then you should inform us immediately by contacting our customer services team by email at firstname.lastname@example.org. If, in our opinion, you have failed to comply with any of the provisions of these Terms of Website Use, or for any other reason, we may deactivate your account at any time, which will mean that your Login Details will no longer provide access to your account. Avenue32 will let you know if it does this using the contact details you provided.
1.2.5 If you wish to subscribe to our newsletter, we ask for contact information such as name and personal email address. You warrant on registration that the personal information which you are required to provide is true, accurate, current and complete in all respects. If any of your details change you will notify us at your earliest convenience either through updating the new details in 'my account' or by contacting the customer services team by email at email@example.com.
1.2.6 You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms of Website Use, and that they comply with them.
1.2.7 You may only use our Website for lawful purposes and you agree:
1.2.7(a) You will not use our Website in any way that breaches any applicable local, national or international law or regulation;
1.2.7(b) You will not use our Website in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
1.2.7(c) You will not use our Website to knowingly introduce or transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, or other harmful material or similar computer code designed to adversely affect the operation of any computer software or hardware;
1.2.7(d) You will not access without authority, interfere with, damage or disrupt any part of our Website, any equipment or network on which our Website is stored, any software used in the provision of our Website, or any equipment or network or software owned or used by any third party.
1.2.8 By breaching condition 2.7 above, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
1.2.9 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.
1.3. WARRANTIES AND LIABILITY
1.3.1 The material displayed on our Website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
1.3.1.(a) All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
22.214.171.124 Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Website or in connection with the use, inability to use, or results of the use of our Website, any websites linked to it and any materials posted on it, including, without limitation any liability for:
126.96.36.199(a) Loss of income or revenue;
188.8.131.52(b) Loss of business;
184.108.40.206(c) Loss of profits or contracts;
220.127.116.11(d) Loss of anticipated savings;
18.104.22.168(e) Loss of data;
22.214.171.124(f) Loss of goodwill; and
126.96.36.199(g) For any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
1.3.3 Nothing in these Terms of Website Use excludes or limits liability for death or personal injury arising from our negligence or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability, which cannot be excluded or limited under applicable law.
1.3.4 The information contained in the material in this Website is only for information purposes. Avenue32, by permitting the use of this Website, does not hold itself out as providing any legal, financial or other advice. It also does not make any recommendation or endorsement as to any service or product or to any material submitted by third parties or linked to this Website. The material on this Website does not constitute advice and you should not rely on any material in this Website to make (or refrain from making) any decision or take (or refrain from taking) any action.
1.3.5 Avenue32 will make every effort to keep the Website available but Avenue32 cannot guarantee that the Website will always be available, reliable; free from technical inaccuracies and typographical errors or other types of error. Furthermore, we often review the content of the Website to keep it up to date, but we cannot guarantee that it will always be up to date. Avenue32 do not make any other promises or warranties about the Website. If the need arises, we may suspend access to the Website, or close it indefinitely.
1.3.6(a) This Website contains material submitted and created by third parties. We have not been able to verify the accuracy of such material and so you should confirm its accuracy with the relevant third party. The material submitted to this website by third parties is not the responsibility of Avenue 32 and Avenue 32 will not be liable for any materials or opinions submitted by third parties. All of the opinions expressed through the editorial content on the Avenue32 website represent the authors’ personal opinions and are not representative of the views of the company as a whole. Avenue 32 is not responsible for any comments left on the website by third parties. Avenue 32 reserves the right to remove any comments left by third parties which are unlawful, defamatory, racist or libelous, liable to incite hatred or violence, detrimental to any trademarks or copyrighted content, contains personal data.
1.3.6(b)Avenue 32 shall not be liable for any content which may be made available to the public by third parties and through external mediums including bulletin boards, blogs or public chat rooms. Such content is in no way endorsed, approved or reviewed by the company. Avenue 32 reserves the right to report or remove any content which is submitted externally to public areas without notice and at the discretion of the company.
1.3.7 This Website also contains links to other websites and resources which are not under the control of and are not maintained by Avenue32. Avenue32 have no control over such websites and resources. Avenue32 provide these links for your convenience only but do not necessarily endorse the material on these websites. Your visiting of any external websites via links from this Website is entirely at your own risk. Where it is possible for you to transact through any linked website with a third party, such transactions shall be (and any rights and obligations shall arise) solely between you and the third party. Therefore, you should ensure that you carefully read the terms and conditions for the accessing and use of such websites and resources and, if you suffer losses as a result of accessing and/or using such third party websites and resources, you must claim against the third party and not us.
1.3.8 Unless otherwise specified, the materials on this Website are directed solely at those who access this website from the United Kingdom[SB2] . Avenue32 make no representation that any products or services referred to in the materials on this Website are appropriate for use, or available, in other locations. Those who choose to access this Website from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.[KC3
1.3.9 If either you or we are in breach of the arrangements under these Terms of Website Use, neither of us will be responsible for any losses that the other suffers as a result, except those losses which are a foreseeable consequence of the breach. Losses are foreseeable where they could be contemplated by both you and us at the time you place an order.
1.4. INTELLECTUAL PROPERTY
1.4.1 Unless otherwise specified, all intellectual property rights in our Website and in the material published on it are owned by or licensed to Avenue32. These works are protected by copyright laws and treaties around the world. All such rights are reserved.
1.4.2 Unless otherwise specified, the authors of the literary and artistic works in the pages in this Website have asserted their moral right pursuant to Section 77 of the Copyright Designs and Patents Act 1988 to be identified as the author of those works. Our status (and that of any identified contributors) as the authors of material on our Website must always be acknowledged.
1.4.3 Avenue32. Avenue32.com and Av 32 and other marks indicated on our Website are registered and unregistered trademarks of Avenue32. The Website's graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Avenue32. Avenue32's trademarks and trade dress may not be used in connection with any product or service that is not Avenue32's, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Avenue32. All other trademarks not owned by Avenue32 that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Avenue32.
1.4.4 Except as stated in this condition 1.4.4, the contents of this Website may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, posted, re-posted or transmitted in any form or by any means without the prior express written permission of Avenue32. You may not distribute, display or copy any of the contents of the pages contained in this Website to third parties including, but not limited to, "caching" any material on this Website for access by third parties and "mirroring" any material on this Website. You may not sell or transfer any of the material submitted by Avenue 32 for your own commercial gain, including advertising, without the express written permission of the owners of this website. You may print off one copy of the contents of an individual page of this Website for the purpose of private and personal non-commercial use.
1.4.5 You must not modify the copies of any material you have printed off in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You may not sell or transfer any of the printed material taken from Avenue32 for your own commercial gain, including advertising, without the express written permission of the owners of this website.
1.5. JURISDICTION AND APPLICABLE LAW
1.5.1 These Terms of Website Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in all respects in accordance with English law and the parties hereby submit to the exclusive jurisdiction of the English courts, although we retain the right to bring proceedings against you for breach of these Terms of Website Use in your country of residence or any other relevant country.
1.5.2 Where national regulatory authorities have jurisdiction over the contents of this Website, Avenue32 has attempted to ensure compliance with the requirements of such regulatory body. However, some of the information in the pages contained in this Website is not to be accessed from certain jurisdictions and no representation or warranty is made as to whether the information available in this Website complies with the regulatory regime of countries from which the pages in this Website should not be accessed.
1.6. COMPLAINTS AND CONCERNS
1.6.1 If you have any concerns about material on our Website, you should first email the Customer Service Department firstname.lastname@example.org. Alternatively you may wish to contact your local Citizens Advice Bureau or Trading Standards Bureau.
2. WEBSITE TERMS AND CONDITIONS OF SUPPLY
2.1.1 These terms and conditions of supply ("Supply Terms") set out the basis on which we supply any of the goods ("Goods") listed on www.avenue32.com ("Website") to you. Please read these Supply Terms carefully before ordering any Goods from our Website as they contain important information. You should understand that, by ordering any of our Goods, you agree to be bound by these Supply Terms.
2.1.2 You should print and retain a copy of these Supply Terms for your records and for future reference.
2.1.3 In these Supply Terms, unless the context requires otherwise: "Contract" means each contract formed, in accordance with condition 2.2.1 below, for the supply of Goods by us to you, into which these Supply Terms shall be incorporated; "Card" means the credit or debit card which you use to make payment for the Goods.
2.1.4 Avenue32 reserves the right to change these Supply Terms from time to time. Any such changes will take effect when posted on the Website and it is your responsibility to read the terms and conditions on each occasion you use this Website and your continued use of the Website shall signify your acceptance to be bound by the latest Supply Terms.
2.1.5 By placing an order through our Website, you represent and warrant that:
2.1.5(a) You are legally capable of entering into binding contracts;
2.1.5(b) You are at least 18 years of age;
2.1.6 All orders can be placed either online through the Website or by telephone on 44 (0) 203 181 0950 (lines are open 9.30am to 6pm GMT Monday-Friday (excluding public and Bank Holidays). When you place an order with us online you will be taken through a secure checkout process and up to the point at which you click on 'submit' on the final page of the checkout you are able to add/amend/delete any items that you have placed in your basket.
2.2. ACKNOWLEDGEMENT AND ACCEPTANCE OF YOUR ORDER
2.2.1 We will send you a 'confirmation of receipt of your order' email once you submit your order. Please note that this does not mean that your order has been accepted or that a contract has been formed; it is just confirmation that your order has been received. Your order constitutes an offer to us to buy Goods. Our acceptance of your Order and the completion of the contract between you and us will take place upon dispatch to you of the Goods ordered and we will confirm such acceptance to you by sending you an email on dispatch of your Goods (“Confirmation Email”) and it is at this point that your Card will be debited. Avenue 32 is under no obligations and accepts no liability until the order has been accepted.
2.2.2 The Contract formed will only relate to those Goods whose dispatch we have confirmed in the Confirmation Email. We will not be obliged to supply any other Goods which may have been part of your order until the dispatch of such Goods has been confirmed in a separate Email.
2.2.3 We aim to fulfill orders within the delivery period set out in the Confirmation Email, or if no delivery period is specified, then within a reasonable time of the date of the Confirmation Email, unless there are exceptional circumstances.
2.2.4(a) If you are a resident of an EU member state and you are contracting as a consumer, under the Consumer Protections (Distance Selling) Regulations 2000 (DSRs) you have the legal right to cancel your order within seven working days of receipt of the Goods. You will receive a full refund of the price paid for the Products in accordance with our refunds policy, set out in condition 2.7 below.
2.2.4(b) To cancel a Contract, you must inform us in writing and state clearly that you wish to cancel your order under the DSRs. You must also return the Goods to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
2.2.4(c) Avenue32 will not be held liable for insurance of a cancelled purchase against loss or theft. We advise that you obtain insurance and proof of postage to cover such eventualities.
2.2.4(d) Our free collections service is not available under the DSRs.
2.2.5 Any offers for Goods at discounted prices, including those detailed on the Website, may be made available from time to time for you to order (subject to our acceptance) for a limited period of time.
2.2.6 We have taken reasonable care in the preparation of the content of this Website, and in particular to ensure that:
(i) Prices quoted are correct at time of publishing; and
(ii) The Goods have been fairly described.
However, please note that we may only accept orders if there are no material errors in the description of the Goods or their prices as advertised on this Website.
2.2.7 Non-acceptance of an order may be as a result of one of the following:
2.2.7(a) One or more of the Goods you ordered are unavailable. We will inform you as soon as possible if the Goods you have ordered are not available;
2.2.7(b) Our inability to obtain authorisation for your payment. We may contact you to check your Card details;
2.2.7(c) The identification of a pricing or product description error as referred to in condition 2.2.6 above; or
2.2.7(d)You not meeting the eligibility to order criteria as set out in condition 2.1.5 above.
2.2.8 Avenue 32 reserves the right to refuse to accept an order in any other reasonable circumstance; or to limit large quantities of any item being shipped to a single customer or postal address. Avenue 32 reserves the right to refuse acceptance of your offer at any time and at our sole discretion and we will not be liable for any instance in which we choose to withdraw your offer in such an event.
2.2.9 Where any of the Goods contained within an order are out of stock, we will contact you to explain the situation and confirm whether you would like to either cancel the whole order or whether you would like us to process a new order for Goods that we have in stock.
2.2.10 Ownership of the Goods you order on the Website shall pass to you on delivery provided that we have processed and received payment in full for such Goods. Risk of loss or damage to the Goods shall pass to you at the time the Goods are delivered.
2.3.1 The prices stated by us at the time we receive your order are non-negotiable except where we discover an obvious error in the price of the Goods you have ordered as referred to in condition 2.2.6 above. All of the prices shown on this website are in our accepted currencies of pounds sterling (GBP), US dollars (USD) and euros (EUR).
2.3.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Confirmation Email. All product prices are set at the beginning of the season when the items become available on the website. They are therefore subject to currency exchange rates at the time when the price was set. These prices will be subject to change in the event of incremental change in the relevant currency exchange rate or when the items are reduced in price during sale periods.
2.3.3 Our Website contains a large number of Goods and it is always possible that, despite our best efforts, some of the Goods listed on our Website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where the correct price of an item is less than our stated price, we will charge the lower amount when dispatching the item to you. If an item’s correct price is higher than the price stated on our Website, we will inform you as soon as possible after receiving your order and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.
2.3.4 We are under no obligation to provide Goods to you at the incorrect (lower) price, even after we have sent you a Confirmation Email, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
2.3.5 All GBP and Euro prices displayed on the Website are inclusive of VAT at the prevailing rate charged in the EU. All prices exclude delivery costs, which will be added to the total amount due, as detailed in condition 5 below.
2.3.6 Prices that are reduced for sales and promotions are only valid for a limited time. We reserve the right to adjust prices, offers, goods and specifications of goods on the Website at our discretion at any time before (but not after) we accept your order.
2.3.7 If you are a customer making an offer to purchase and your credit or debit card is not denominated in GBP, USD or Euros, then the final purchase price will be determined in accordance to the applicable exchange rate at the time when the transaction is processed by your card provider.
2.4. METHOD OF PAYMENT
2.4.1 We will not deduct the price from your Card until payment has been authorised and the Goods are ready to be dispatched. We may delay dispatch until receipt of authorisation for payment to be taken from the Card provided. You can pay using your credit or debit card that either is a VISA, MasterCard, Maestro, Delta, Solo, Visa Electron or American Express card. It is imperative that you provide the cardholder's name as it is shown on the Card, and address exactly as it appears on the Card statement.
2.4.2. All payments processed will be subject to the relevant credit or debit security checks and authorisation by the card issuer. If your card is not accepted at this stage, Avenue 32 will not be held responsible for non-delivery or late delivery of items.
2.4.3 When you offer to purchase item(s) from the Website and enter your payment details, you agree to confirm that the card belongs to you, and that you are fully authorised to use it. Card fraud is illegal and will lead to prosecution in all cases.
2.4.4 Avenue32 accepts a reasonable duty of care to keep your card details safe and secure when you process a payment. Avenue32 will not be held liable in the absence of negligence in the event that you incur a loss if a third party obtains access to the details you provide when processing an order from the website.
2.4.5 A payment where you are using a gift card or a promotional code is subject to additional terms and conditions:
2.4.5(a) Avenue32 gift cards are valid for 12 months from the date of purchase;
2.4.5(b) Avenue32 gift cards are redeemable against all or selected products on the website at the website owners discretion;
2.4.5(c) If your order total is less than the gift card amount, the remaining credit left on your gift card will be available to you for the remaining period as calculated from the original date that the card was purchased;
2.4.5(d) If your order total is more than the gift card amount, the remaining balance will need to be paid according to the usual terms and conditions. Failure to complete payment of the total balance will result in the entire order being suspended until payment is finalised;
2.4.5(e) If you return items purchased using a gift card, you will be refunded with store credit for the monetary value of the return. A refund in cash or to credit a bank account will not be possible;
2.4.5(f) Virtual gift cards will be sent via email to the intended recipient once payment for the gift card has been completed and authorised. The purchaser will also receive a confirmation email, which should be retained as proof of purchase;
2.4.5(g) Avenue 32 will not be held liable if the recipients email is incorrect or invalid. It is the responsibility of the purchaser to ensure that the recipients email is correct;
2.4.5(h) Avenue 32 will not be held liable if the gift card is lost, stolen or destroyed;
2.4.5(i) Avenue 32 reserves the right to cancel and invalidate a gift card if such action is deemed appropriate. Such action will remain at the discretion of Avenue 32;
2.4.5(j) Promotional codes cannot be used in order to purchase a gift card;
2.4.5(k) The usual taxes and customs duties will apply when purchase is made with a gift card.
2.5.1 We offer a standard delivery service or an express delivery service.
2.5.2 The standard delivery service usually takes 3 to 5 working days for your Goods to arrive, from receipt of your order. We make every effort to deliver Goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen factors. Avenue32 shall be under no liability for any delay or failure to deliver the Goods within the estimated timescales.
2.5.3 If you choose Express Delivery your order will be sent via courier service (signature required) to arrive next working day, if the order is placed before 12pm Monday to Friday (excluding bank holidays and public holidays). Please note that orders placed on a Saturday or Sunday will usually be delivered the following Tuesday. Although we will make every reasonable effort to ensure your products are delivered within the set timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting our delivery partner. Under these circumstances, additional delivery charges will not normally be refunded.
2.6. RETURN OF GOODS POLICY
2.6.1 if you wish to return to us any Goods:
2.6.1(a) in respect of which you find a defect within a reasonable time after delivery, we will examine the returned item and, subject to confirmation of the defect by us, we will refund the price of the item. We will usually process the refund due to you as soon as possible, and in any case, within 30 days of receiving the defective product. You will be refunded in full for the item and also refunded the original delivery charge for us sending the item to you and the cost incurred by you in returning the item to us. Please note that due to Health and Safety at work regulations we require any used faulty goods to be in a clean condition before accepting them for a refund. We reserve the right to refuse Goods which are excessively soiled as they would be rejected by our suppliers. If we do not agree that there is a defect in Goods you return or if we refuse Goods for being excessively soiled we will notify you by post or email to confirm our justification;
2.6.1(b) because you have cancelled the Contract between us within the seven-day cooling-off period (see condition 2.4 above), once the item has been checked, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the item in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us;
2.6.1(c) for any other reason, you may do so within 14 days of the date of dispatch.[SB13] Once the item has been checked, we will refund the price of the item, providing it is in a saleable condition and is in its original, undamaged packaging. Please allow up to 21 days from the receipt of your return for a refund to be processed. The delivery charge is non-refundable and unless otherwise agreed between us, you must pay for the costs of return of the Goods to us. This condition 2.6.1 does not affect your statutory rights.The usual rules of return and exchange will apply. Please refer to the help section of the website to see how to create a return or exchange. Avenue 32 reserves the right to refuse a return or exchange at the website owners’ discretion.
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The sizes listed on the product pages differ according to various international sizing stipulations.
In order to see what size you would be please refer to our comprehensive sizing guide. The ‘searchable size’ is the Avenue32 master size as seen on the sizing guide. All products available to purchase on Avenue32 include the measurements of the item, where applicable. If you are unsure of your size, we advise you to take your measurements or contact customer services for more details about the fit of a specific item.
|Master Size (IT)||36||36.5||37||37.5||38||38.5||39||39.5||40||40.5||41|
|ITALY / EU||IT/EU||36||36.5||37||37.5||38||38.5||39||39.5||40||40.5||41|
|UK||6 5⁄8||6 3⁄4||6 7⁄8||7||7 1⁄8||7 1⁄4||7 3⁄8||7 1⁄2||7 5⁄8||7 3⁄4||7 7⁄8|
|US||6 3⁄4||6 7⁄8||7||7 1⁄8||7 1⁄4||7 3⁄8||7 1⁄2||7 5⁄8||7 3⁄4||7 7⁄8||8|
|Inches||21 1⁄4||21 5⁄8||22||22 1⁄2||22 3⁄4||23 1⁄4||23 5⁄8||24||24 1⁄2||24 3⁄4||25 1⁄4|
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