FAQS

 

For any queries, please do not hesitate to get in touch with our Customer Services team by calling: +44 (0) 20 3181 0950 or by emailing: careers@avenue32.com

 

 

WHAT IS AVENUE 32's RETURNS POLICY?

You have 28 days starting from the day you physically receive your items to return any unwanted items. A Returns Request may be made online within this time, right up to the last day of this period.

HOW DO I REQUEST A RETURN?

If you are a registered customer:

• Visit the my account section on Avenue32.com

• View orders which are within the returns period

• Request the return of any unwanted items

• Collection information may be found in the returns pack dispatched with every order, allowing you to schedule a collection for a time which suits you

If you placed an order as a Guest:

• Visit the Guest Order Returns page on Avenue32.com

• Enter you Order number and post/zip code to view your order details

• Request the return of any unwanted items

• Collection information may be found in the returns pack dispatched with every order, allowing you to schedule a collection for a time which suits you

View our full Returns policy here.

HOW CAN I TRACK AN ORDER?

Whether you checkout as a guest or are a registered customer you will receive an email and text notification containing a tracking link soon as your items are dispatched. This may be used to track your order right up to the point of delivery.

Registered customers can also track their order in the My Account section on Avenue32.com.

DO I NEED TO PAY DUTY?

If you are shopping from outside the UK & European Union you may need to pay import duty on your purchases to your country's customs and revenue departments. Avenue 32 makes use of an integrated duty calculator which calculates precise duties payable. This is based on the nature of the goods and how your country treats them as imports. We always recognise duty-free goods and thresholds ensuring you pay the exact duty required. Avenue 32 will collect this duty at checkout and pay it on your behalf to ensure a swift, uninterrupted customs clearance.

IS DUTY REFUNDED IF I RETURN MY GOODS?

When you pay duty at checkout, Avenue 32 pays this duty directly to your country's customs and revenue departments on your behalf. If you choose to return any items we will refund the full value of these goods to you, excluding duty, and shipping if applicable. For a duty refund, you will need to apply directly to your country's customs and revenue department. You will require a copy of the returns invoice included in your parcel for this process.

 

 

DO YOU CHARGE FOR GIFT-WRAPPING AND GIFT MESSAGES?

Avenue 32 offer free luxury gift-wrapping and magnetic gift boxes as well as customised gift cards and gift receipts free-of-charge. You also have the option of selecting our discreet eco-friendly packaging which still contains individually tissue-wrapped items.

IS MY INFORMATION KEPT PRIVATE?

Avenue 32 takes the protection of our customers' data very seriously. And will not share information with 3rd parties unless they are involved directly in the processing and shipments of your order. Please visit our privacy policy for further details.

WHICH PAYMENT METHODS DOES AVENUE 32 ACCEPT?

We accept all major credit cards, Visa, Mastercard and American Express. We also accept PayPal. All payments are processed through a secure checkout system and payment gateway. Should you wish to place your order over the phone please email customer services or call us +44(0)20 3181 0950 and we will gladly process your transaction for you.

CAN I CHECKOUT IN ANY CURRENCY?

The currency in which you checkout is determined by your delivery address. This is GBP£ for the United Kingdom; EUR€ for the EU, Switzerland and Norway; USD$ for USA and Canada and the Rest of the World.

DO YOU SHIP TO MY COUNTRY?

Shipping to over 165 countries, chances are we do! Please visit the country selector in the top-left of Avenue32.com to select your country.

HOW LONG DOES SHIPPING TAKE AND HOW MUCH WILL IT COST?

For full details regarding shipment options please visit our delivery page. Be sure to look out for our regular Free Shipping promotions.

IS MY PACKAGE INSURED AND DO I NEED TO SIGN FOR MY ORDER?

Your order is insured to the full value of the item(s) right up to the point of signature. A signature is required for all deliveries.

QUESTION NOT ANSWERED?

Please email customer.services@avenue32.com or call +44 (0) 20 3181 0950 for further assistance.