DELIVERY

 

Avenue 32 is pleased to offer global shipping on all purchases according to the delivery schedule below.

 

DESTINATION

SERVICE

DELIVERY TIME

PRICE

TRACKING


UK

DHL Standard Next Day

1-2 Days - Next day delivery for orders placed before 3pm. Orders placed after 3pm will be dispatched the following day for delivery the next working day.

£6.00


UK (Excl. N Ireland)

DHL Saturday Delivery

1 Day - Saturday delivery for orders placed before 3pm on Friday.

£6.00


London

Carousel Same Day

Same Day by 6pm for Orders placed before 11am

£25.00

+44 (0) 203 181 0950


Northern Ireland

DHL Standard 2-3 Days

2-3 Days

£6.00


Belgium, Netherlands & Luxembourg

DHL

2-5 Days

€18.00


France, Germany & Monaco

DHL

2-5 Days

£17.00


Rest Of Europe

DHL 

2-5 Days

€20.00


USA, Canada & Central America

DHL

2-5 Days

$24.00


Australia, Far East & South Africa

DHL 

2-5 Days

$40.00


Rest of the World

DHL 

2-5 Days

$40.00

TRACKING MY ORDER

You have 28 days starting from the day you physically receive your items to return any unwanted items. A Returns Request may be made online within this time, right up to the last day of this period.

HOW DO I REQUEST A RETURN?

If you are a registered customer:

• Visit the my account section on Avenue32.com

• View orders which are within the returns period

• Request the return of any unwanted items

• Collection information may be found in the returns pack dispatched with every order, allowing you to schedule a collection for a time which suits you

If you placed an order as a Guest:

• Visit the Guest Order Returns page on Avenue32.com

• Enter you Order number and post/zip code to view your order details

• Request the return of any unwanted items

• Collection information may be found in the returns pack dispatched with every order, allowing you to schedule a collection for a time which suits you

View our full Returns policy here.

 

 

DO YOU CHARGE FOR GIFT-WRAPPING AND GIFT MESSAGES?

Avenue 32 offer free luxury gift-wrapping and magnetic gift boxes as well as customised gift cards and gift receipts free-of-charge. You also have the option of selecting our discreet eco-friendly packaging which still contains individually tissue-wrapped items.

IS MY INFORMATION KEPT PRIVATE?

Avenue 32 takes the protection of our customers' data very seriously. And will not share information with 3rd parties unless they are involved directly in the processing and shipments of your order. Please visit our privacy policy for further details.

WHICH PAYMENT METHODS DOES AVENUE 32 ACCEPT?

We accept all major credit cards, Visa, Mastercard and American Express. We also accept PayPal. All payments are processed through a secure checkout system and payment gateway. Should you wish to place your order over the phone please email customer services or call us +44(0)20 3181 0950 and we will gladly process your transaction for you.

CAN I CHECKOUT IN ANY CURRENCY?

The currency in which you checkout is determined by your delivery address. This is GBP£ for the United Kingdom; EUR€ for the EU, Switzerland and Norway; USD$ for USA and Canada and the Rest of the World.

DO YOU SHIP TO MY COUNTRY?

Shipping to over 165 countries, chances are we do! Please visit the country selector in the top-left of Avenue32.com to select your country.

HOW LONG DOES SHIPPING TAKE AND HOW MUCH WILL IT COST?

For full details regarding shipment options please visit our delivery page. Be sure to look out for our regular Free Shipping promotions.

IS MY PACKAGE INSURED AND DO I NEED TO SIGN FOR MY ORDER?

Your order is insured to the full value of the item(s) right up to the point of signature. A signature is required for all deliveries.

QUESTION NOT ANSWERED?

Please email customer.services@avenue32.com or call +44 (0) 20 3181 0950 for further assistance.